Frequently asked questions

What happens after I have booked my course through your website?

Once you have booked your course and our team has received your booking, we immediately start searching for a teacher who is able to teach you at the time and place specified in your booking. It can take up to 14 days for us to find you a teacher, depending on your chosen language and location.

We will then send you a confirmation with the contact details for your teacher, and the date and time of the first lesson. After your first lesson, you can then arrange your next lessons directly with the teacher.
However, please note that the minimum lesson length is 2 hours.

How many lessons will I need to reach my target?

This will always depend on two things: your level at the beginning of the course, and the amount of time you invest on practicing the language outside of the lessons. From our experience we would recommend a 30-hour course (15x2-hours sessions) to reach the next language level (beginner / elementary / intermediate / advanced).

What happens after I have booked my course through your website?

Once you have booked your course and our team has received your booking, we immediately start searching for a teacher who is able to teach you at the time and place specified in your booking. It can take up to 14 days for us to find you a teacher, depending on your chosen language and location.

Who will my teacher be?

All of our teachers are native speakers, and have experience teaching their language to foreign learners. Many will also hold a specific qualification in teaching their language as a foreign language, in addition to a university degree in their own language.

Can I have lessons with someone else?

Yes - at LM Languages we also offer 2-to-1 and group lessons. Please contact us for pricing.

We only require that everybody in the group is of approximately the same level at the start of the course, and is available to study at the same time and place each week. If the entire group wishes to cancel, LM Languages will need to be notified at least 3 full working days prior to the lesson.

How do I pay for my course?

In order to book your course, you will need to pay in full by debit or credit card, or by PayPal. Unfortunately we do not offer a "pay as you go" system - the course fee will have to be paid in full in order for LM Languages to find a teacher for you.

If you do not already have a PayPal account, don’t worry. It is very easy to pay via PayPal, and completely safe. You will not have to give us your credit card details at any point, as you input them directly onto PayPal’s secure site.

Will LM Languages replace my teacher if I am not happy with him/her?

These situations are rare, but they do happen. If you find that you do not get on with your teacher on a personal level, or are having any other problem related to your teacher, we ask that you contact us at the first sign of any difficulty. At LM Languages, we will always do our best to find a quick solution to the issue.

In the event that the solution is still not satisfactory for you, we will find a replacement teacher for your course. If a suitable replacement is unavailable, you will receive a refund for any untaught hours.

Are there any extra costs not shown in your prices on your website?

No. There are no hidden costs in our prices. The prices that you see are the total prices for our courses. We do not charge VAT, so there is no VAT charge included in our prices.

Can I have a 'taster' lesson and decide after it if I want to book a whole course?

Unfortunately not. In our experience we know that teachers are by and large unwilling to teach a single lesson, since it is next to impossible to judge an entire course on the basis of only an introductory lesson.

Can I change the date and location of the lessons if necessary?

Although we suggest that you do not shift around the time and place of lessons, we understand that it may sometimes be necessary. If you really need to do so, you must notify both your teacher and LM Languages, within 3 full working days of your next lesson. The teacher must agree that a change in location will not incur any further costs.

What should I do if I need to cancel a lesson?

All cancellations will need to be done within 3 full working days of your next lesson. If you cancel a lesson less than 3 full working days before your next scheduled session, then the lesson will be considered as taught and cannot be rearranged or refunded.

Will I keep the same teacher for the entire course?

LM Languages will always try to assign a teacher to your course who can commit for the whole thing. However, we cannot foresee everything. In the rare case that your teacher would need to stop the course before the allotted hours have been taught, LM Languages will find a replacement to teach any remaining lessons.

What happens if I cannot continue with my course?

If you find yourself in a position when you cannot finish your course, a credit note will be issued to you for the balance of the invoice, minus the hourly cost of any classes that have already been taken. A cancellation fee of £100 will also be incurred, unless you give us notice of the cancellation of your course at least 3 working days in advance of the first lesson.

How long do I have to finish my course?

Once you have met your teacher and your course begins, you must complete all your classes within 1.5 months (10-hour course), 3 months (20-hour course), or 4 months (30-hour course). All classes not completed within this timescale will be forfeited.

Will I receive any course materials from the teacher?

Unfortunately in order to keep our prices low, our course costs do not include any course materials, like text books. During your first lesson, you can ask your teacher for advice on the best book(s) to buy for your course. Any extra costs spent on materials such as photocopies, print-outs, etc. should be paid directly to the teacher.